Política de envío

At Candle Forge House and Supply, we strive to process and ship your orders as quickly and carefully as possible.

Processing Time: Orders are typically processed within 1–2 business days. During peak seasons or promotional periods, processing times may be longer.

Shipping Methods: We ship via trusted carriers such as USPS, UPS, or FedEx, depending on the size, weight, and destination of your order.

Shipping Destinations: We currently ship to the contiguous United States, Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands. Available shipping services may vary by destination.

Shipping Rates: Shipping costs are calculated at checkout based on the weight of your order and the shipping address provided. For wax orders shipping to Puerto Rico and non-contiguous U.S. destinations, smaller wax quantities per order may offer a better shipping value. We recommend comparing available rates at checkout.

Tracking Information: Once your order has shipped, you will receive a confirmation email with your tracking number so you can monitor your delivery.

Address Accuracy: Please ensure that your shipping address is complete and accurate. We are not responsible for orders delivered to incorrect or incomplete addresses.

Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at hello@candleforgehouseandsupply.com within 3 business days of delivery. We will work with the carrier to resolve the issue.

Local Weather or Carrier Delays: We strive to process and ship all orders as quickly as possible. Please note that shipping and delivery times are estimates and may be affected by weather conditions, carrier delays, or other unforeseen circumstances. Once an order has been transferred to the shipping carrier, transit and delivery are outside of our control. We will always do our best to assist with any shipping issues that may arise.